Kendall Service Agreement

Boost uptime and control costs with flexible, scalable support that’s aligned with your operational goals.

Simplify support with a service agreement built around your goals. The Kendall Service Agreement combines essential training, technical support, software updates, and expert guidance in one cohesive plan – designed to help you increase uptime, manage risk, and keep your facility moving.

The Agreement levels allow you to choose a mix of services that fit your operation, and adjust as your needs evolve. You can combine training, support services, software maintenance, and more into one integrated support solution to meet your specific needs. With flexible options and predictable monthly or quarterly billing, you can avoid budget surprises while gaining the confidence of a long‑term partner committed to your success.

Increase uptime with fast access to troubleshooting and expert support.
Reduce risk with strategies that strengthen your OT network and cybersecurity.
Control costs through repair funds and smarter spare-parts readiness.
Build a stronger team with flexible virtual and onsite training.

Coverage Levels

Safeguard

Protect your operation with essential support and the flexibility to add services as your goals evolve. This membership provides a reliable foundation that keeps you productive and ready for what’s next.

Edge

Prioritize stronger, hands‑on support with added engineering, troubleshooting, and software expertise. This offering expands your coverage and keeps your day‑to‑day operations moving with greater confidence.

Success Plus

Elevate your support with a deeper mix of services for uptime, risk reduction, and engineering response. This membership provides broader assistance and ongoing guidance to help you make meaningful progress.

Performance

Achieve full operational strength with our most comprehensive offering. This membership brings together the widest range of services to support reliability, modernization, and workforce readiness — all with an eye on the future.

Services by Coverage Levels

Every operation has different priorities. That’s why each service level builds from the same expert‑driven foundation and expands to increase uptime, reduce risk, and strengthen your workforce. Select one to seven services within the membership level that’s right for you, and scale your Agreement with confidence as your business grows.

Outcomes	Services	Safeguard	Edge	Success Plus	Performance
		Choose one service with a + symbol	Choose three services with a + symbol	Choose five services with a + symbol	Choose seven services with a + symbol
Increase Uptime	Remote Support	✔	✔	✔	✔
Increase Uptime	Software Support	✔	✔	✔	✔
Reduce Overhead	Repair Fund	+	+	+	+
Reduce Overhead	Parts Management Program	+	+	+	+
Understand Risk	Automation Assessment	+	+	+	+
	Automation Vulnerability Assessment	+	+	+	+
	Automation Lifecycle Management Analysis	+	+	+	+
	OT Network Assessment	+	+	+	+
	Eaton Power Systems Assessment*	+	+	+	+
Execute Solutions	Rockwell Automation Block of Time	+	+	+	+
	Kendall Electric Block of Time	+	+	+	+
	IRIS Enablement Package	+	+	+	+
	Eaton Power Block of Time*	+	+	+	+
Enable Workforce	Kendall Accelerator Sessions	+	+	+	+
	Learning+ Virtual Training	+	+	+	+
	Onsite Automation Training	+	+	+	+
	Arc Flash Training (NFPA70E Training)	+	+	+	+

Services with a ✔ check mark are included, and services with a + sign are available as add-ons.
Services marked with an asterisk are available in select regions.

Propel your growth and meet your business goals with the Kendall Service Agreement.

Customer Success Advocate

Maximize the value of your agreement with a Customer Success Advocate who works alongside your team to keep your priorities front and center. This dedicated partner helps you stay aligned to the goals set at the start of your agreement, strengthens day‑to‑day coordination, and ensures you fully utilize your inclusions with clarity and confidence.

Get the most out of your agreement with:

- Onboarding and kick‑off to establish your goals and expectations
- Scheduled reviews to assess inclusion usage and identify opportunities
- Progress updates tied to your stated objectives
- Responsive support for service‑related needs
- Mid‑contract check‑ins to onboard new hires or review new inclusions

Ready to take the next step?

The Kendall Connected Services team is here to help you move forward with confidence. From design and build to sustainability and continuous improvement, we bring the expertise and resources you need to achieve your goals faster and smarter. Let’s create a plan that works for your business – request a quote for the Kendall Service Agreement today and discover how we can help you drive lasting success.